Describe the difference between confirming and disconfirming communication and offer examples of each
Please provide the best answer for the statement.
Answer: Disconfirming communication occurs when people make comments that reject or invalidate a self-image, positive or negative, of their conversational partners. Say someone received numerous disconfirming messages from people who are important to him or her. Such messages not only can negatively influence the person’s self-image, but they also can impair his or her relationships with the people who disconfirm them. For example, if someone says they received an A on a test, a disconfirming message would be “Gee, it must have been an easy test.” Confirming messages, on the other hand, validate positive self-images of others. Confirming messages are not only more ethical, they are usually more effective. Most people enjoy communicating with those who encourage them to feel good about themselves. For example, if someone says they received an A on a test, a confirming message would be “I know it’s a tough class; you deserve to be proud.”
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