Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict

A factory that makes fertilizers has been criticized for the toxic waste it produces. Its managing director is writing an op-ed article on the steps his company has taken to minimize the toxic waste

Before he ends the article, he reiterates the key points and lists steps a reader can take to help protect the environment. What part of the op-ed is this? a. Closing paragraph b. Feature lead c. Lead summary d. Content infographic

A lecture-forum can best be described as a situation where _________

A. content and form of exchange is controlled B. people give a series of short speeches C. the audience can ask questions before and after the presentation D. group members interact among themselves and with an audience E. none of the above