"Please." "Excuse me." "Thank you." Can such words really make a difference? Explain how confirming communication and civility really matter
What will be an ideal response?
Good manners reinforce membership in a community and connect us to others.
In fact, good manners have been described as "part of the glue that holds civilized
society together."
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What kind of follow up is being used when the interviewer states, ?If I understand you
correctly, you?re saying . . .?? A) mirror question B) verifier C) reinforcer D) probe
Which of the following is not a limitation of mediation?
A. Some people are not willing to work collaboratively with their "enemy." B. Small disputes are not worth the effort. C. It requires the parties to be involved in their own decision-making process. D. If physical abuse has been present in the relationship, it may be difficult to deal with the power imbalance. E. Parties have to be committed to working on the conflict.