The most visible book industry product is the __________

Many people avoid conflict because they do not understand the difference between

a. right and wrong. b. speaking to be understood rather than to win. c. constructive and destructive conflicts. d. talking and listening. e. intellect and emotion.

Your ability to ?sound off? or express yourself in society is important mostly because ________

A) it is your democratic right B) talk radio shows always need guests C) complex issues are tough to resolve D) people listen to the best speakers