Alex has been working as technical service representative for Convergence Technologies, a software development firm, for two years

His duties and responsibilities include providing technical assistance to end users, preparing reports on product problems encountered, selling additional products, and soliciting customer feedback. During a performance review meeting with his manager, Alex mentions that he finds his job to be very monotonous. Discuss how his manager could use job enrichment to deal with this situation. 
What will be an ideal response?

Job characteristics theory suggests that five "core characteristics"—variety, identity, significance, autonomy, and feedback—combine to result in particularly high levels of satisfaction with the work itself. When variety is high, almost every workday is different in some way, and job holders rarely feel a sense of monotony or repetition. The manager could expand the duties and responsibilities associated with Alex's job to provide more variety, identity, and autonomy. For example, he could assign additional tasks to Alex such as making him responsible for checking the quality of the documentations and resolution sessions of other technical service representatives, training new hires, and resolving difficult, high priority client issues. Students' answers will vary.