In the _____ phase of decision making, the group has worked through primary and secondary tensions and expresses a cooperative attitude.

When a person's use of a product, service, or organization exceeds her or his expectations positively or negatively, which type of word-of-mouth communication occurs?

A) person-to-person word-of-mouth public relations B) person-to-person word-of-mouth advertising C) intentional word-of-mouth communication D) experiential word-of-mouth communication E) consequential word-of-mouth communication

If you watch your words, that is all that is necessary to avoid offensive expressions

Indicate whether the statement is true or false