Briefly describe the elements of a negative message that uses the indirect approach
What will be an ideal response?
Answer: Begin with a buffer (a neutral statement that sets the stage for the bad news). Follow with the reasons for the bad news, then state the bad news as diplomatically as possible. Emphasize any good news and de-emphasize the bad. End with a positive, forward-looking statement that is helpful and friendly and tries to preserve goodwill.
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Kmart markets Route 66 brand clothing in its stores. Kmart stores are the only places where this brand is sold at the retail level. This is an example of what type of brand?
a. family b. manufacturer's c. private d. master
In a _______________ ownership, two or more persons share ownership with undivided interest. Because their shares of interests are fractional but undivided, they have equal rights of possession.
Fill in the blank(s) with the appropriate word(s).