What is the third step in logical troubleshooting?
A) Establish a theory of probable cause (question the user).
B) Test the theory to determine the cause.
C) Document findings, actions, and outcomes.
D) Establish a plan of action.
B
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Which of the following is not true regarding proofing tools?
A) References available on the Research pane include the Encarta Dictionary; English, French, and German Thesauruses, and other resources. B) When you are completing the project, it is a good idea to use the spelling checker to check the entire document. C) The Thesaurus pane provides you with alternative word choices. D) The Research tool enables you to check facts and develop your ideas for the presentation.
The concept of competitive _________ refers to falling behind the competition.
A. disadvantage B. drawback C. failure D. shortcoming