What should the MA say?

ACTION ONE
“It’s hard to say. Most patients live about six weeks, but some live a lot longer.”
ACTION TWO
“I’m sure the doctor will be able to answer all your questions as soon as he gets back.”

ACTION TWO
“I’m sure the doctor will be able to answer all your questions as soon as he gets back.”
FOR THE PATIENT
The patient was diagnosed with stage 1 non-small cell lung cancer, and underwent surgery. Because the cancer had not yet spread, and the surgeon believes that he was able to remove the entire tumor, the prognosis for the patient was as good as can be expected for any lung cancer patient. The patient’s positive attitude is likely to be a factor in his favor.
FOR THE PRACTICE
The practice retained the patient, and the patient felt that he received excellent care from the clinic. This resulted in referrals that increased the clinic’s business.
FOR THE EMPLOYEE
The MA was congratulated for her adept handling of the patient’s question and her ability to keep the patient calm under difficult circumstances. This was reflected in her employee records and counted heavily in her favor when she sought advancement at the practice.