A dimension of service quality includes
A. making it easy and enjoyable for customers to experience a service.
B. occasionally meeting the needs of customers.
C. establishing short-term relationships.
D. giving customers what they want when the company wants.
E. measuring product performance
Ans: A. making it easy and enjoyable for customers to experience a service.
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Which of the following accounts decreases with a debit?
A) Accounts Receivable B) Notes Payable C) Cash D) Rent Expense
Tara, a single woman, owes $200,000 on her house loan from Big Bank. She loses her job and stops making loan payments. Big Bank forecloses upon Tara’s house. Big Bank receives $100,000 from the sale of the house. In Arkansas along with most other states what may Big Bank do at this point in time?
A. Send a notice of default to other creditors B. Obtain a deficiency judgment against Tara for $100,000 C. Offer Tara the right of redemption. D. Report Tara’s default to the local prosecutor for a criminal prosecution. E. Nothing: Big Bank must “write off” the remainder of the loan.