Paying attention to cues from your conversational partner can help you to know when to talk more – or less

Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.

a. try to ignore her feelings and focus as normal b. listen only to the parts of the presentation she finds most interesting c. acknowledge her feelings and be aware of their effects d. listen critically to the presentation

The most important factor that contributes to an effective speech presentation is __________.

A. organizing the content of the speech B. choosing an engaging delivery style C. selecting an appropriate topic D. conducting thorough research