The goal of service management is to convert leads into customers

A long-run drop in sales signals the beginning of which stage in the product life cycle?

a. saturation stage b. laggard stage c. decline stage d. decay stage

The manufacturing and shipping process in the manufacturing cycle is equivalent to the

A) order receiving process in the replenishment cycle. B) order fulfillment process in the replenishment cycle. C) order entry process in the replenishment cycle. D) order trigger process in the replenishment cycle.