In terms of dealing with a customer problem, a worker with tendencies toward service-oriented organizational citizenship behavior, is likely to
A) go beyond ordinary expectations to solve the problem.
B) carefully follow company procedures in resolving the problem.
C) ask a coworker to take responsibility for the problem.
D) convince the customer that the problem is not serious.
Answer: A
Business
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The amount of income that you receive from Social Security when you retire is dependent on the number of years you earned income and your average level of income
Indicate whether the statement is true or false.
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