________ is an exercise that determines the impact of losing the support of an EC resource to an organization and establishes the escalation of that loss over time, identifies the minimum resources needed to recover, and prioritizes the recovery of

What is the next step in the business buying decision process after the product specifications are written?

A) obtain written or verbal bids B) evaluate alternatives C) scan trade publications D) evaluate vendors E) set price ceiling

Many customer KPIs are identified and managed through CRM programs

Indicate whether the statement is true or false