The activity involved in perception when we convert information into convenient, understandable, and efficient patterns that allow us to make sense of what we have observed is called _____

When adapting communication to address conflicts, language

a. should include "you" statements. b. should be specific and descriptive. c. should be general so as not to offend the trainee. d. should be emotional to reinforce how behavior is affecting others.

Which of the following most directly reflects your degree of satisfaction or dissatisfaction with your self-concept?

A. Self-esteem B. Stability C. Self-fulfilling prophecy D. Childhood