The ___________ occurs when you assess someone’s behavior but overvalue the contribution of internal factors and undervalue the influence of external factors

All of the following are guidelines for effective small talk EXCEPT

A) discuss controversial topics. B) avoid monologuing. C) stress similarities rather than differences. D) answer questions with sufficient elaboration.

Feedforward is used to reflect back on the conversation to signal that the business is completed as far as you are concerned

Indicate whether the statement is true or false.