The concept of organizational citizenship behaviour illustrates one good reason to cultivate the job satisfaction of the workforce.

Which of these clinical scales is NOT found on the MMPI?

A) masculinity-femininity B) schizophrenia C) post-traumatic stress disorder D) psychaesthenia

Estimates of the probability that an event will happen based on the ease with which instances of the event can be brought to mind reflect the

a. base-rate fallacy. b. fundamental attribution error. c. two-step attribution process. d. availability heuristic.