"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

After reading a magazine, Reese, a manager, realizes that active listening is an important leadership behavior. She decides to read further about it and attends a workshop to increase her knowledge. However, in the workshop, Reese is told that the workshop can only facilitate or teach. If Reese were to incorporate these skills into her daily life, she must consciously make an effort to listen actively. In this scenario, Reese is faced with a situation that requires leadership development through _____.

a. education b. self-awareness c. mentoring d. self-discipline

If a bond is selling for its face value, which of the following statements is TRUE?

A) The coupon rate and the yield to maturity are the same. B) The par value is less than the face value. C) This is only possible if this is a zero coupon bond. D) All of the statements above are true.