What is the most appropriate way to maximize visual impact at a press conference?
A) eliminate background noise
B) present a slide show
C) seat speakers close together
D) distribute copies of press releases
E) create a backgrounder for each speaker
C
Business
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Indicate whether the statement is true or false
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Which of the following can soften the bad news when denying a customer request?
A) Making the customer feel guilty about requesting B) Stating that such requests in the future will not be entertained C) Stating that company policy prohibits the request D) Offering an alternative solution to the customer's request E) Asking the customer to read the service guidelines before sending a request in the future
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