Ethics are:
A) beliefs or principles that individuals hold concerning what is right and what is wrong
B) moral principles that individuals hold concerning what is right and what is wrong
C) moral principles that serve as guidelines for both individuals and organizations
D) beliefs or principles that serve as guidelines for both individuals and organizations
C
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Selena, a new sales rep is getting numerous requests from customers for price adjustments and product modification. She does not know how to handle these requests. Selena did not get sufficient training in the area of
A. Market/industry orientation B. Company orientation C. Territory management D. Product knowledge E. All of the above
Which of the following is a good use of instant messaging in the workplace?
A) Presence awareness B) Customer service C) Security D) Crisis management E) Process monitoring