What is the term for the continuous process designed to improve an employee's skills, ability, and knowledge?

Which of the following is not a major difficulty in conducting a retail audit?

a. An audit may be very time-consuming. b. An audit may be quite costly. c. A yearly audit may be much too frequent. d. Employees may feel threatened and not fully cooperate.

Family businesses account for what percent of the businesses in the United States?

a. Less than ten percent b. Approximately one-third c. Approximately half d. Over 80 percent