Delivery refers to how well a product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process

Benchmarking has become a powerful tool for increasing a company's ________

A) product mix B) mass appeal C) employee training services D) distribution channels E) competitiveness

In general, proponents of the utilitarian school of thought judge all conduct of individuals or businesses on whether that conduct brings net ________ to a society

A) productivity B) profit C) happiness D) spirituality