Stepping away from your own thoughts and attempting to experience the feelings of another person is called

Richa, a member of the creative writing team at Spartan Corp, promised her supervisor, Sid, she would deliver her assignment by Tuesday. When she failed to do so, Sid got frustrated andwrote a mail to their project manager

In the email, he used phrases such as "not dedicated enough" and "ineffectual" to describe Richa, but before he sent the mail, Sid reread it and realized it was too insensitive. What should Sid do next, and why? a. Sid should delete the portions of the mail that contained personal attacks on Richa; this ensures Sid comes across as a responsible person. b. Sid should prove Richa's incompetence by including the entire chronology of the communications between him and Richa; this ensures all the information is available. c. Sid should check for correctness in information, grammar, and spelling; this ensures Sid is perceived to be a thorough professional. d. Sid should make the email as lengthy as possible; this ensures the manager gets a detailed version of the events.

Cohesiveness of a group can:

A. Contribute to productivity B. Be a uniting force for members C. Give members illusions about their group's effectiveness D. All of the above E. None of the above