An accounting firm realizes it is woefully inadequate at cultivating new clients. It is allowed to observe a rival firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt. This is an example of:

A codebook generally contains all of the following information except ________

A) record number B) category number C) instructions for coding D) variable name

What are the three major categories of computer-integrated manufacturing (CIM) systems?

A) robotics, engineering systems, and manufacturing administration B) design, factory operations, and engineering systems C) manufacturing administration, factory operations, and design D) engineering systems, manufacturing administration, and factory operations