A key feature of electronic brainstorming is that

a. all members read the suggestions of the other members at the same time.
b. group members search for electronic solutions to problems.
c. members of the group communicate by electronic mail.
d. the delete key is applied to worthless suggestions.

a

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Planning should:

a. be flexible b. evolve gradually c. be simple d. all of the above

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In unionized organizations, employee complaints are usually handled through:

a. arbitration. b. collective bargaining. c. management counseling. d. grievance procedures.

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