Why would the authors of the textbook advocate rewarding yourself with something tangible when you may replace bad habits with new positive behaviors?

Silence can be an effective tool in emphasizing a particular word or sentence

Indicate whether the statement is true or false

What are some of the verbal advantages of ODR?

a. In asynchronous communication, the slow-down pace allows for more control of communication. b. Disputants can work on ODR on their own schedule. c. In synchronous communication, disputants do not have control over his or her environment where communication takes place. d. In ODR, disputants engage in the process by going to the predetermined location.