DESC is an acronym for the four steps to becoming more assertive: Describe, Evaluate, Support, and Care.

In conducting the research for training content, your text recommends

a. gathering as much information as possible. b. basing your research on your brainstorming ideas. c. finding the most up-to-date information aligned with needs. d. drafting content off the top of your head.

Audience adaptation is the process of ______________________.

a. selecting information that the audience is familiar with b. tailoring your speech’s information to the needs, interests, and expectations of your listeners c. organizing speech content to reflect the audience’s attitude toward you and your speech topic d. telling the audience what it wants to hear