Which of the following is NOT a penetration testing application?

A customer wants to have a technician increase the amount of RAM in the laptop. Which of the following should the technician do FIRST before adding more memory?

A. Check for available hard drive space B. Check the laptop documentation C. Open the case to check for an available slot D. Check the operating system on the computer

The ____________________ function reads the file and directory names from an open directory.

Fill in the blank(s) with the appropriate word(s).