Which of the following tactics uses rational persuasion?
A) proactive influence
B) political
C) impression management
D) reactive influence
A
Business
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A Customer Resource Management (CRM) system is an example of a(n) ________
A) single-user database application B) multiuser database application C) e-commerce database application D) digital dashboard
Business
Which of the following building blocks are included in a system for quality improvement?
A) processes B) information and finance C) closeness to customers D) people E) all of the above
Business