In ________ conflict, individuals focus on the original issue and try to identify the specific problem.

Which of the following relationship competence skills is particularly applicable to the workplace?

A) Watch for and report office romances. B) Self-disclose openly. C) Watch out for ethnocentrism on your part. D) Avoid the display of value congruence.

Mr. Ryan, as the CEO of his company, spends most of his time reading messages instead of sending messages because individuals at the bottom of the organizational chart generate most of the important information. This is an example of:

A. A downward leadership style B. Downward communication C. Upward communication D. A flat organizational chart