What are the two major types of knowledge management systems?
A) Management information systems and decision support systems
B) Enterprise systems and knowledge management systems
C) Enterprise-wide knowledge management systems and knowledge work systems
D) Expert systems and knowledge work systems
E) Structured knowledge systems and unstructured knowledge systems
C
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Bertha, a surgeon, performed a kidney transplant on one of her patients. The surgery was not successful and the patient did not survive. Which of the following statements is true in this case?
A) Bertha cannot be held strictly liable as she is providing a service. B) Bertha can be held strictly liable for the death of her patient. C) Bertha and the medical staff assisting in the surgery are strictly liable for the death. D) The donor of the kidney can be held strictly liable for the death of the patient.
Forgiveness is enhanced in organizations when managers (1) Acknowledge the trauma, harm, and injustice that their organization members have experienced,
but they define the occurrence of hurtful events as an opportunity to move forward toward a new goal. (2) Associate the outcomes of the organization (e.g., its products and services) with a higher purpose that provides personal meaning for organization members. (3) Maintain high standards and communicate the fact that forgiveness is synonymous with tolerance for error or lowered expectations. Which statements are correct? A) Statements 1 and 3 B) Statements 2 and 3 C) Only statement 1 D) Statements 1 and 2