The autocratic leader:
a. is self-directed and often establishes norms and conduct for the group.
b. acknowledges diverse opinions in the team.
c. is designated by an authority to serve in that capacity.
d. is a "natural leader."
e. has skills that others do not.
Ans: a. is self-directed and often establishes norms and conduct for the group.
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Answer the following statement(s) true (T) or false (F)
For most bad-news messages, the rationale for the bad news is given first.
Of the following, which would be the most effective proof device to demonstrate the benefits of Kaygo tires?
A) a detailed PowerPoint presentation B) a test-drive in which the buyer can feel the difference in tires C) a testimonial from another buyer about the excellent post-sale service D) a research report showing decreased fuel costs from using the tires E) a series of questions designed to discover what the buyer needs