What is the purpose of the ten-step business process review?
What will be an ideal response?
This develops an understanding of the Social CRM needs from the perspective of
customer-facing personnel and customers, creates a visual model of as-is business
processes, identifies gaps in requirements, and enhances existing processes or
creates new ones to support Social CRM needs. These must precede technology
implementation.
Computer Science & Information Technology
You might also like to view...
The ________ function measures the amount of time that has elapsed between two dates
A) DateArithmetic B) DateDiff C) Date D) DatePart
Computer Science & Information Technology
Pressing Ctrl+n does not erase your current document, even though there is a completely blank document in front of you
Indicate whether the statement is true or false
Computer Science & Information Technology