Effective customer relations entail separating the issues from the emotions because rude customers may have legitimate complaints and only be expressing frustration

Answering a rhetorical question from your introduction is an excellent way to provide closure in your conclusion

Indicate whether the statement is true or false

Which of the following would be an example of an appeal to misplaced authority?

A. A CEO of a large toy company endorsing a new children's game. B. A representative from an energy company endorsing nuclear energy. C. An athlete endorsing a breakfast cereal. D. A veterinarian endorsing a new type of food for dogs.