What factors have a major impact on the content and organization of a bad-news message?

The reader's needs, expectations, and personality largely determine the content and organization. Furthermore, writers should consider their relationship with the reader when organizing the message. Writers should also put themselves in the reader's place and ask how they would want to be treated.

Business

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Points are meant to pay for processing a loan and are not finance charges

Indicate whether the statement is true or false

Business

A wiki feature of a company intranet is quite democratic because employees are invited to modify company policies such as sick days allowed, and the compensation of company executives

Indicate whether the statement is true or false

Business