You are consulting on software purchases for a translation agency whose headquarters are in New Jersey, but who works with translators located globally
Headquarters needs to share documents with translators and groups of translators working on the same documents, who also need to communicate with each other, in real time if possible, as many people are working in different time zones. (1 ) What is your process for determining the most appropriate collaboration software? (2 ) In this particular case, what features will you be looking for?
(1 ) The first step is to determine what the challenges facing the company are and to place these needs in the time/space matrix—does collaboration need to be synchronous or asynchronous; does it need to be remote or colocated? Once the firm's location in the matrix is determined, you can look for vendor products that fill these needs and analyze the products' cost, features, benefits, risks, training, and implementation issues. A selection of the top contenders can be presented to the company. (2 ) In this case, we will be looking for products that allow remote interactions that are both synchronous and asynchronous.
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