The preparation outline should be drawn up before a speaker begins research for a speech.

________ can be defined as developing effective involvement in civic policy and helping an organization adapt to societal expectations

a) Public affairs b) Government affairs c) Media relations d) Community relations

When Jared raises his voice at her, Kristi can’t help but raise her voice right back. Pretty soon they’re yelling at each other. Jared and Kristi are exhibiting ______.

a. symmetrical withdrawal b. symmetrical escalation c. symmetrical negotiation d. pursuit–withdrawal