Which of the following is NOT a typical goal of a consumer relations professional?

According to Lewin's Change Model, during the first stage, referred to as the ______ stage, managers need to instill in employees the motivation to change by encouraging them to let go of attitudes and behaviors that are resistant to motivation.

Fill in the blank(s) with the appropriate word(s).

Which of the following is the correct formula for calculating residual income?

A) Weighted average cost of capital - Net operating profit after tax B) Operating income - Minimum acceptable operating income C) Historical cost of assets - Accumulated depreciation D) Operating income / Average assets