What is the single most important demographic trend?

When sizing up the operations of the firm, it is important to examine:

A) the quality of the firm's products or services. B) how effective the processes are that the firm employs to operate the business. C) the capacity of the firm's plant or facilities. D) All of the above.

The major drawback to flextime is:

A) it is not applicable to every job. B) the workplace tends to be unorganized. C) productivity tends to be lower. D) employees try to arrive late or leave early.