The key to using customer service to develop long-term relationships is to view service as a way of differentiating your product from the competition

Generation X is the least educated group to date

Indicate whether the statement is true or false

Which of the following is an accurate description of wrongful dishonor of a check?

A) A bank refusing to honor a properly payable check when there are sufficient funds in the drawer's account. B) A bank refusing to honor a certified check when it is presented for payment more than a year from its date of issue. C) A bank refusing to honor a check which has been outstanding for only a few days more than six months from the date of issue. D) A bank refusing to honor an ordinary check when it believes that the payee has altered the amount on the check.