During which stage of listening do you judge whether the speaker's statements are accurate, separate fact from opinion, and consider the speaker's actions or previous statements?

When differentiating central ideas, it's important to use

a. a number format. b. bullet points. c. Roman numerals. d. indentation.

What are the three general types of conflict that can be found within most organizations?

A. personal, confrontational, substantive B. affective, cognitive, and psycho-motor C. good, bad, and ugly D. accommodating, compromising, and competing E. none of the above.