Your friend is ordering pizza and wants to know which toppings you want. You say “pepperoni, sausage, green peppers, olives, mushrooms, onions, tomatoes, and pineapple.” Your friend doesn't write this down but then dials the pizza place and places the order. Which topping is your friend most likely to forget??

The step in the memory process that actually makes our memories available to us is:

a. retrieval. b. encoding. c. rehearsal. d. storage.

There is an exception to the general rule that logical, informative messages will be highly persuasive when the issue is relevant to the audience. What is that exception?

a. Logical, informative messages will not work well when values and feelings are the basis of the attitude in question. b. When people are in a bad mood, they do not see information as relevant to their attitudes. c. When people are in a good mood, any and all information seems relevant to their attitudes. d. When people are in a bad mood, they are skeptical about all information, including logical information.