Valerie grew up in a family which discouraged touching. Her parents continually told her that touching herself or others was "bad" and "naughty." Given this history, which of the following personality characteristics would you expect Valerie (a "nontoucher") not to have, in relation to a "toucher"?

Research shows that the top driver of a company’s reputation is its ability to provide quality products and services at a good value. What is the second strongest driver of a company’s reputation?

a. degree of employee engagement b. a company’s positive influence on society c. a company’s brand equity and loyalty d. organizational culture and climate

Which characteristics should be identical in both the presentation and the preparation outlines?

A. the structure of the main points and subpoints B. the introduction and conclusion C. the citation of supporting materials D. the bibliography