Managers play a variety of roles. Which of the following is not a role typically played by managers?

Physical environments; interpretations of a particular situation, a frame of reference, and the influence of culture; family, friends, and persons with whom we work; gender; and our expectations, past history, attitudes, and values describes

a. contexts. b. feedback. c. encoding. d. a transactional process. e. inevitability.

"Sex" and "gender" are interchangeable terms.

a.  True   b.  False