Which of the following is an example of how a medical office benefits from patient education? 

A. Patients are charged for patient education, so the office makes more money.
B. Compliance with preoperative education lessens the chance that the procedure will have to be rescheduled.
C. Patients call the office more frequently with questions.
D. Office personnel can develop printed material based on their own life experiences.
E. Office staff can spend more time on the telephone.

B. Compliance with preoperative education lessens the chance that the procedure will have to be rescheduled.
Compliance with preoperative instruction for surgical patients lessens the chance that procedures will have to be rescheduled because surgical guidelines were not followed.