The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing applicants' résumés.
D) sending goodwill messages.
E) providing recommendations.
Answer: C
Explanation: C) Routine and positive messages fall into six main categories: requests for information, claim grants and requests for adjustment, recommendations, routine information, good-news announcements, and goodwill messages.
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When comparing a straight note with an installment note, the straight note:
A: Will have equal annual principal reduction payments; B: Will have no principal payments during the term of the loan except on the last payment; C: Will have a total effective interest rate greater than if the loan were an installment loan; D: None of the above.
A point estimator of a population parameter is a rule or formula which tells us how to use sample data to calculate a single number that can be used as an estimate of the population parameter
A) True B) False