A community health center ran a pilot program to determine the effectiveness of using hypnosis to treat people diagnosed with PTSD. The program had 10 participants. According to the evaluation report, how many members of the group were unable to be hypnotized?

Which occupation would be more likely to require emotion work as a job requirement?

a. Customer service representative b. Accountant c. Architect d. Software analyst

Compared with younger workers, laid off middle-aged workers are

A) less likely to perceive the layoff as highly traumatic. B) more likely to experience a sense of freedom and relief. C) less likely to suffer substantial income loss. D) more likely to find themselves "off-time" in terms of the social clock.