A ________ is used by the owner of a small business to determine wage and salary increases, need for training, overall job progress, etc., among other things

Questionnaires are used for studies in which respondents are asked questions and when respondents are observed

Indicate whether the statement is true or false

When writing a letter of complaint, your goal should be to

A) Communicate your frustration. B) Achieve a continued rapport. C) Prove the reader wrong.