Clichés are _____________ phrases

The Commission handles criminal violations of the law.

a. true b. false

Charlie is applying the model for improving interpersonal skills to become a better listener. He assesses reality by

A) conducting an Internet search of the feasibility of improving listening skills. B) observing how well interviewers on television listen to their guests. C) asking a few people how good his listening skills are right now. D) doing research on how well listening contributes to career success.