Which of the following is NOT a method used for charting?

You respond to a residence for a patient with a severe leg injury following an accident with a chainsaw. When you arrive, you find the patient, a 44-year-old male, lying supine in the backyard. He has a partial amputation of his right lower leg that is actively bleeding. The patient is conscious and breathing adequately; however, he is restless and his skin is diaphoretic. You should:

A. immediately evaluate his airway. B. apply direct pressure to the wound. C. assess the rate and quality of his pulse. D. administer 100% supplemental oxygen.

Matthew Herman is a 30-year-old male patient at the physician's office in which you are a medical assistant

He has just been told that he might have testicular cancer and needs to have a variety of tests performed. Matthew is distraught by this news. He becomes angry and accuses the doctor of making a mistake. He has raised his voice in the checkout area in front of other patients. How would you diffuse the situation? What will be an ideal response?